Waitlist
QR tickets on the guest's phone. Optional Waiting Rewards for longer waits.
Welkam in English
A waitlist your guests join from their phone.
Welkam runs the waitlist, reservations, guest profiles, loyalty, and WhatsApp campaigns for restaurants, cafes, salons, and clinics in Indonesia. Guests scan a QR code and follow their turn live, with no app to install. 250+ outlets use it.
How it works
Four steps, nothing to install.
- 1
Scan the QR
Guests scan the QR at your door. No app, no account.
- 2
Follow the turn
The ticket shows how many groups are ahead, so guests can wait nearby.
- 3
Get called
Staff tap Call. The phone and the TV display, if you have one, show it. Guests who ask also get a WhatsApp message.
- 4
Come back
Every visit builds a guest profile, with stamps and WhatsApp campaigns to bring guests back.
What you get
One app, from the front door to the next visit.
Reservations
Guests book on their own and get a calendar alarm. WhatsApp reminders are optional.
Tables & TV display
A live floor plan, plus a TV that shows and announces each call.
Guest profiles
Every visit and note is saved under the guest's phone number.
Loyalty rewards
Digital stamps with rewards at set steps. You turn it on.
WhatsApp campaigns
Promo codes sent with official templates, so you see who came back. Guests who opt out are skipped.
Insights
Reports on guests, reservations, reviews, and campaigns. Compare branches, get Telegram reports, and download Excel files on Pro.
Pricing
Start free. Upgrade when you grow.
| Free | Pro | |
|---|---|---|
| Price | Rp0, forever | Rp299,000 per outlet per month |
| Paid yearly | - | Rp199,000 per outlet per month |
| Outlets | 1 outlet | Unlimited |
| Guests per month | Up to 5,000 | Unlimited |
| Data access (guests, transactions, reports, analytics) | Last 7 days | All data, while you subscribe |
| Excel download | - | Included |
| Core features | All included | All included |
| Multi-outlet discount | - | 5% to 20%, automatic |
WhatsApp notifications, reservation reminders, and WhatsApp CRM are Pro features that use credits, 1 credit per message, and failed messages are not charged. Credit prices are shown in the app. Browser notifications are free on every plan. Full details on the pricing page, in Bahasa Indonesia.
Built for walk-in businesses
For businesses where guests come in person.
Restaurants, cafes and bakeries, barbershops, salons and spas, dental clinics, photobooths, playgrounds, and fitness studios.
Welkam is built by PT Wel Inkam Bersama, at Gedung Bursa Efek Indonesia Tower 1, Jakarta.
FAQ
Common questions
Do guests need to install an app?
No. Guests scan a QR code and the ticket opens in their phone browser. On iPhone, alerts on a locked phone need Safari and Add to Home Screen. Otherwise the page must stay open.
Is the Free plan a trial?
No. Free stays free for 1 outlet, with all core features. Free shows the last 7 days of all data (guests, transactions, reports, analytics), and cannot download Excel, but can request a copy of guest data through admin. Older data stays stored and opens again on Pro.
What support do I get?
Every plan has the 24-hour Help Center on the web. Annual Pro subscribers get Premium Support in a dedicated WhatsApp group with our team.
How are WhatsApp messages charged?
Each message uses 1 credit. Failed messages are not charged, and browser notifications are free.
Start free with your first outlet.
We reply within 15 minutes during business hours.